Shipping and Returns
Shipping
All orders are packed and delivered to the post office within 1 - 3 business days.
We use USPS Ground Advantage for domestic shipping. Estimated delivery dates will populate for you at check out where you can also choose to upgrade to Priority Mail. Check your email for your tracking number.
We use USPS First Class International for all International shipping which can take up to a month for delivery. If you would like to upgrade to International Priority Mail please select it at check out. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns
If you're looking to return or exchange your order, we're here to help! We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Custom Embroidery
Gift cards
Downloadable patterns
To start a return, please complete the following steps:
1. Reply to your order confirmation email to request which products you would like to return. If you cannot find your confirmation email or order number please email us at Jessica@LongEmbroidery.com so we can help.
2. Mail* your return to: Jessica Long, 2827 E Bellerive Dr, Gilbert AZ 85298
3. Once your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*Return Shipping
Customers are responsible for paying for their own shipping costs for returning items unless otherwise discussed with customer service. Jessica Long Embroidery is happy to pay for shipping when we make a mistake with your order.
3. Once your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*Return Shipping
Customers are responsible for paying for their own shipping costs for returning items unless otherwise discussed with customer service. Jessica Long Embroidery is happy to pay for shipping when we make a mistake with your order.