FAQs

 

Need help with your order? I am happy to help.
Send me an email at Jessica@JessicaLongEmbroidery.com

  • How do I watch the video tutorial for the pattern I purchased?
    You can find a directory of video tutorials here. 
  • What can I do with your embroidery patterns and kits?
    Enjoy them! But please do not resell the finished work or share my designs.
  • What do I do with my completed embroidery art?
    I like to frame mine in the hoop and hang them on the wall. You can also add embroidery to clothes, bags, quilts and more!

EMBROIDERY KIT FAQS

  • Are the guidelines on the pre-stamped fabric permanent?
    Yes. You will need to cover these guidelines with your stitches. 
  • What kind of thread is included in my kit?
    My kits include six strand embroidery floss from DMC, either full skeins or measured lengths organized on a floss card. Learn more here.
  • How much thread is included in my kit?
    I measure how much thread I use when stitching up the sample hoops for each project. Sometimes I underestimate the potential variation in thread use between stitchers. I believe that embroidery kits should include enough thread to complete the project. If you run out of any threads please let me know and I will be happy to send you more so that you can complete the kit.
  • How do I use the floss card?
    Find ideas for keeping your floss organized here.
  • How do I thread an embroidery needle?
    Hand embroidery needles are included in every kit. Read the full FAQ here.
  • Can I stitch this project again?
    Yes! Send me an email and I will be happy to reply with the digital version of the instructions. If you would also like a hard copy of the pattern template please let me know.

EMBROIDERY PATTERN (PDF) FAQS

  • How do digital embroidery patterns work?
    When you buy a digital embroidery pattern you are purchasing the downloadable instructions and supplies list for recreating the embroidery art. Find the full FAQ here.
  • How do I find my digital files?
    You can download your digital files from your Order Confirmation page or via your Confirmation Email. Some patterns come with multiple documents so they are compressed into a zipped folder. When you download the files you will need to double click them to uncompress and open them. iPads tend to struggle with that.  Please email me if you have any difficulty and I will happily send you your PDFs by email. If you'd like digital copies of your kit instructions just ask. 
     

Do you ship internationally? 

Yes, but it can be expensive and slow. There also may be customs fees or taxes due depending on your local government's importation laws. 

Alternatively, please check out these stockists in your area. Reach out to them if there is a particular kit you are interested in so they can include it on their next wholesale order.

AUSTRALIA

CANADA

FRANCE

UNITED KINGDOM

If you have any further questions please contact me at Jessica@JessicaLongEmbroidery.com