What's the best way to contact you?
By email: Jessica@JessicaLongEmbroidery.com
Are the guidelines on the pre-stamped fabric permanent?
Yes. You will need to cover the guidelines with your stitches. If you prefer blank fabric with your kit please email me and I would be happy to substitute it for the pre-stamped fabric. You will then need to transfer the design yourself, but you'll have more flexibility with what elements of the design you trace and what method of transfer you use.
How do I find my digital files?
You can download your digital files from your Order Confirmation page or via your Confirmation Email. Some patterns come with multiple documents so they are compressed into a zipped folder. When you download the files you will need to double click them to uncompress and open them. iPads tend to struggle with that. Please email me if you have any difficulty and I will happily send you your PDFs by email. Digital instructions for kits will be sent to you on the day your package ships.
How do I watch the video tutorial for the pattern I purchased?
You can find a directory of video tutorials here. Or click here to go to my YouTube channel and you should be able to find it there! Also, I try to embed the tutorial in the listing on my website so that's a great place to find a direct link, too. Again, if you get lost please feel free to email me.
What can I do with your embroidery patterns and kits?
Enjoy them! But please do not resell the finished work or share my designs.
If you have any further questions please contact me at Jessica@JessicaLongEmbroidery.com